Customer Service & Compliance
At Near North, we believe that your entry should be 100% correct every time. Regardless of the associated risk, compliance is about a commitment to quality.
Hiring the right people and training them naturally leads us to a place of compliance. At Near North, compliance is not a 9-to-5 job; we always have tariff specialists available around the clock to assist with your Customs brokerage needs.
Compliance is not just about providing you with the correct tariff; and that is why the Near North compliance team will help guide you through all supply chain and trade rules to ensure your transactions are handled according to all current legislations. We will also provide you with a simple understanding of why your entries need to be done this way, and advise you of what to do to mitigate risk in the future.
We strive to provide excellence built on personalized service and a commitment to provide innovative solutions for our clients’ international supply chain requirements. Near North Customs Brokers’ goal is providing clients with a best in class client experience every time.
- Toll-free 24/7 seamless customer service is what you will be provided at Near North.
- Our team concept allows us to reduce the number of contacts you will have to deal with on a day-to-day basis.
- Low turnover and dedicated staff allow for consistency of service.
In our ongoing effort to provide our clients with “Service Beyond Borders”, we have made the decision to pursue our ISO Certification 9001:2015. This type of certification will help us ensure that the quality management systems that we have adopted work to improve the business, and are not just a set of procedures.
By adopting an approach that begins with implementing more efficient working practices and focuses on our business objectives, we will be able to achieve a system that will help and support our staff, and improve customer satisfaction.
To learn more about our ISO Certification, please read our Press Release here (links to here)***.
With our commitment to quality, Near North Customs Brokers is both a C-TPAT and PIP (Partners In Protection) certified organization.
State-of-the-art technology enhances the client experience with Near North Customs.
We provide stable and robust solutions, backed by the strength of our IT professionals leveraging the latest technology platforms to best serve our customers.
Our real-time web portal (Shipments Web) provides extensive report generation, online billing, document imaging, and uploading of documentation.
To better serve you, our 24/7 online PARS (Canadian Pre-Arrival Review System) and PAPS (US Pre-Arrival Processing System) trackers keep you advised of your Customs release at all times.
In today’s world we believe that access to data and documentation is important. Our clients are granted secure access to our Shipments Web online portal providing the ability to track shipment statuses from data entry to Customs release and view all related documents for each shipment in real time.
Call Toll-Free 1-888-739-4002
Our easy to use phone system allows you to contact any individual from one toll-free number regardless of their branch location 24/7 for ease of communication.