BARRIE ON – Near North Customs, a leading Barrie-based customs broker has received a certificate of compliance with ISO 9001:2008 for Quality Management Systems at its Barrie, Ontario head office. The certification, awarded by the world’s largest developer of voluntary international standards, demonstrates the company’s commitment to understanding and improving upon its internal quality management systems for the benefit of its customers.
“We talk to our customers about providing them with perfect customs entry, every time, and this certification speaks to that commitment,” said Dave Jupp, vice president sales, Near North Customs. “We’re proud of our customer service record and the efforts we make to provide the quality service and care our customers expect, but ours is a culture of continuous improvement. We wanted to take a more stringent approach to improving our internal workings. Achieving ISO 9001:2008 certification, with the structure and rigour ISO certification, requires, assures our customers that we have left no stone unturned when it comes to ensuring their satisfaction.”
International Organization for Standardization (ISO) certification makes certain that products and services are safe, reliable and of good quality. The ISO 9000 family addresses various aspects of quality management and provides guidance and tools for organizations who want to ensure that their products and services consistently meet customers’ requirements and that quality is consistently improved.
All of Near North Customs’ 70 employees across Canada were involved in helping the Barrie office to attain ISO 9001:2008 certification, an endeavour that took approximately 18 months to complete. “It took a lot of commitment from a lot of people,” said Jupp. “Our processes and systems are inter-related and involve operations at all five of our Canadian locations. Everyone was on board with how certification would benefit our customers. Now, there is a huge sense of pride in achieving this major milestone. Very few customs brokers in Canada have gone through the meticulous ISO process.”
To achieve ISO 9001:2008 certification, Near North Customs, was required to strengthen and update its existing quality procedures manual and health and safety processes and establish a formal process for evaluating its vendors. This new process ensures that the business practices and culture of Near North’s vendors are more closely aligned to its own and that they meet ISO requirements.
Achieving ISO 9001:2008 certification has provided numerous benefits to the business, for example, quality management systems are so robust and effective now that a new hire at Near North can be up to speed in a couple of days versus a couple of months.
“We’re excited to share our news with our customers,” said Jupp. “They should immediately notice even greater efficiency and an ability to react even faster to meet their needs. Importantly, we are now in a stronger position to predict customers’ future needs and develop new and superior ways to serve them.”
About Near North Customs Brokers
Established in 1990, Near North Customs provides superior customs brokerage, consulting services, and freight forwarding to customers from any point in the world. Based in Barrie, Ontario, Near North Customs has four additional locations in Canada: Toronto, Sudbury, Sault Ste. Marie and Edmonton, as well as an office in New York, USA. Near North Customs is a proud member of the Manitoulin Group of Companies. For more information about Near North Customs visit https://www.nearnorthcustoms.com/
About Manitoulin Group of Companies
Manitoulin Group of Companies is one of Canada’s leading transportation and logistics solutions providers. It has over 50 years’ experience servicing a variety of industries and some of the world’s largest organizations. As a single source provider, its offerings include; expedited less-than-truckload / truckload, crating, customs brokerage, international freight forwarding, global time critical delivery, heavy haul, logistics, warehousing, supply chain management, and residential and commercial moving. These services are supported by state-of-the-art technology which provides 24 x 7 online shipping assistance. Manitoulin leverages its extensive network to connect businesses across Canada and around the world. For more information please visit www.manitoulingroup.com.
Angela Rea PR — for Near North Customs
(1) 905 304 9638
Near North Customs
(1) 705 739 0024 EXT 84151